SoundTranscription

Quality Assurance Policy:

Quality remains the biggest strength of SoundTranscription transcription services.

Following are the measures taken by us for achieving the highest level of accuracy. Standards are set in co-ordination with the guidelines given by AAMT.

Reports have all essential components and all required and relevant information.
Reports are consistent both within itself and externally with the other parts of the patient record . Discrepancies are flagged for the dictator.
Reports have the proper structure, format, content, spelling, and grammar.
Reports are transcribed to accurately reflect the meaning intended by the dictator, yet may be interpreted and edited by the transcriptionist.
The patient's right to confidentiality is strictly guarded.
Reports are timely in their completion and submission. Standard turnaround time is implemented at a mutually agreeable time.

Procedure

All the documents which contain any blanks or questions are flagged by using either redlining or comments directly inserted into the document. This allows our transcriptionist to extrapolate directly in a file about a question or blank. The QA (level I) then deletes the comment or redlines after the problem has been fixed. If a blank does remain our QA (level II) deletes it to the best of his efforts.

Each transcriptionist and quality analysts utilizes both English and medical spellcheckers and dictionaries. A spell check is run on each file prior to saving it.

The following items are checked during proof-reading:

Grammar, punctuation, medical terminology, and abbreviations spelled out where necessary in accordance with AAMT guidelines.

If specified by the client patient demographics are modified with the tailor-made guidelines.