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FAQ

How can Trans-quest help me eliminate staffing costs and HR issues?
We understand it's not easy or inexpensive to keep trained, experienced transcriptionists on your staff. Dealing with complex HR issues like pay package, leaves, retention, promotions, benefits, perks and staff welfare can be onerous.

Now, you can forget all these worries by outsourcing your transcription needs to us. What more, you not only dispense with all the hassles of dealing with staffing issues but also save 30-40% of your transcription costs by hiring us.

How can Trans-quest provide high-quality, cost effective transcription solutions? What other value for money services can one expect from Trans-quest?
We at Trans-quest pride ourselves in providing the best transcription services to medical facilities with an assured savings of at least 30 to 40%. Our win-win module has earned us many accolades in the past several years and testimonials on guaranteed savings and exemplary service from happy clients can be provided upon request.

How do I know the level of expertise dedicated by your staff for every physician/provider/healthcare professional is of a high level and consistent quality?
Every physician is assigned a team of 2 MTs and 1 QA. This team primarily caters to their respective doctor. Teams are headed by Account Managers who manage individual accounts. These Account Managers in co-ordination with Shift Supervisor monitor hourly progress of the work for the deliverance of committed turnaround time.

Besides, this, we at Trans-quest.com have made adequate provisions for handling the variance and fluctuation in the workload:
It is our policy to have a buffer capacity of 10% for every account as a contingency plan. This policy helps us to handle the variance and fluctuation in the workload.

What is the No obligation free trial offer all about?
Trans-quest.com offers a free trial with no obligation for all new clients keen to avail cost-effective, timely and high-quality service for the healthcare industry; all you need to do is just pick up the phone, dial our 800 toll free # and start dictating. The report will be on your desk within 24 hours – it’s really that simple! If you are happy with the deliverance quality of the trial report, you are welcome to continue your free trial for a week, with no obligation to take on further services.

What are the systems governing your MRM? (Medical Record Management)?
All transcribed reports are stored in our secured central database server. This enables the physician to access his patient records anytime and from anywhere. The Patient data is maintained in the most structured form which makes it convenient for the physician to search for a particular record.

Data is centrally archived, distributed and stored in an encrypted form.

We have added convenient features such as edit, approve, fax, print and download to make it easier for clients to coordinate clinical information across the healthcare community.

An audit trail compliments the security of the medical record right from its creation. An automatic log is generated whenever a stored data is accessed.

What service segments are covered under your offer for providing customized solutions with compatible and integrated technology?
Being a client-focused organization, Trans-quest maintains a high degree of commitment that is enforced to enable integration of all our services with the client's desirable operational and technical needs. By keeping ourselves abreast of technological advancements, on an ongoing basis, we keep our clients updated with the necessary information and steps taken at our end.

All our solutions are designed to integrate virtually all health information, EMR and dictation systems. Additionally, our software development department can provide customized solutions to our clients based on their technical requirement.

What are the value-added features for enhanced customer service evolvement Trans-quest has to offer?

Web help desk:Taking note of our client's need for being in constant touch with us, we offer 24/7 online support in the form of LIVE CHAT and SMS. These value-add on features have been incorporated into the Trans-quest customer service enhancement policy in order to help us fulfill our commitment of round-the-clock accessibility and personalized service for all our clients.

Live Chat: This feature is provided to support our clients’ immediate needs. Our client simply has to login to the Chat applet provided by our website to avail of this facility. Our support team offers technical and operational support 24-7.

SMS (Short Message Service): This feature enables our esteemed clients to send instant alerts, specifications, feedbacks and queries to the Cell Phone of the concerned managerial authority in charge of their project e.g. the account manager or the production manager.